Managing Director of Operations & Client Relations
Washington, DC
Full Time
Experienced
Firm: Shaw Bransford & Roth P.C.
Location: Washington, D.C. (1101 Connecticut Ave NW, Suite 1000)
Position Type: Full-Time
Reports To: Managing Partner
Salary Range: Based on experience
Founded in 1982, Shaw Bransford & Roth P.C. is a boutique employment litigation and government affairs law firm in Washington, D.C. We represent individuals and federal agencies in a wide array of civil and administrative litigation, employment disputes, investigations, security clearance proceedings, and attorney disciplinary matters.
Shaw Bransford & Roth P.C. is hiring a hands-on Managing Director of Operations & Client Relations to lead firm-wide business administration, financial processes, HR, and client care. This role requires a highly autonomous leader with deep operational expertise in legal or professional services and database management skills. You will execute day-to-day operations, from HR compliance to client trust accounting, while directly managing office support staff.
Key Responsibilities
1. Strategic Operations & Office Management
Location: Washington, D.C. (1101 Connecticut Ave NW, Suite 1000)
Position Type: Full-Time
Reports To: Managing Partner
Salary Range: Based on experience
Founded in 1982, Shaw Bransford & Roth P.C. is a boutique employment litigation and government affairs law firm in Washington, D.C. We represent individuals and federal agencies in a wide array of civil and administrative litigation, employment disputes, investigations, security clearance proceedings, and attorney disciplinary matters.
Shaw Bransford & Roth P.C. is hiring a hands-on Managing Director of Operations & Client Relations to lead firm-wide business administration, financial processes, HR, and client care. This role requires a highly autonomous leader with deep operational expertise in legal or professional services and database management skills. You will execute day-to-day operations, from HR compliance to client trust accounting, while directly managing office support staff.
Key Responsibilities
1. Strategic Operations & Office Management
- Direct day-to-day administrative and operational functions across all legal and business practice groups.
- Manage office support staff and oversee client onboarding and offboarding processes.
- Implement and manage firm-wide operational infrastructure, including vendor platforms (time & accounting system, VoIP, virtual receptionist, email filtering, legal research databases, and IT systems).
- Establish operational standards, workflows, and legal technology integrations (including automated document management systems and legal AI solutions).
- Oversee facilities management, physical office security, network/geo-blocking policies, and logistics for on-site/remote working environments.
- Manage core accounting software systems and manage third-party vendor relationships.
- Collaborate with the CPA and bookkeeper to manage budgeting, expense tracking, A/P, A/R, and annual financial reconciliations.
- Oversee monthly client billing workflows to ensure timely invoicing and revenue collection.
- Conduct end-to-end payroll administration and benefit programs (401(k) allocations, HSA, and other benefits) while ensuring strict regulatory compliance.
- Drive end-to-end recruitment, onboarding, and offboarding for all firm personnel (legal, administrative, and operations).
- Administer employee benefits programs and lead annual open enrollment.
- Oversee HR operations, compliance, and leave management (PTO, FMLA, bereavement).
- Oversee client intake, client service initiatives, and other firm-wide projects and strategies.
- Education: Bachelor’s degree in business administration, Legal Studies, Healthcare/Operations Management, or related field required.
- Experience: 7+ years of progressive operations and administrative management experience (preferably, but not required) within a law firm, corporate legal department, or legal services organization.
- Technical Proficiency:
- Financial & HR Systems: TABS3/Cloud, ADP payroll, Voya 401(k).
- Legal Tech & Admin Tools: Westlaw, PACER, Office 365, etc.
- Marketing & Analytics: Database management tools, email campaign metrics platforms, and webinar management applications.
- Leadership & Soft Skills: Superior organizational abilities, exceptional written and verbal communication, high emotional intelligence, and strong problem-solving skills under tight deadlines.
- 100% employer-paid medical, dental & vision costs are covered for employees.
- 401K with 3% Safe Harbor
- Transit, Dependent Care, and FSA benefits
- Brand new office space with building amenities (gym with showers, secure bike room, rooftop outdoor seating, lunch area, cold brew, and bubble water taps, etc.)
- Office is located on top of the Metro entrance at Farragut North Station
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